Last updated: March 10, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and RidingDesk Technologies Inc. (“RidingDesk,” “we,” “us,” or “our”), a corporation incorporated under the laws of Ontario, Canada, with its principal office in Waterloo, Ontario.
By creating an account, accessing, or using the RidingDesk platform (“Service”), you agree to be bound by these Terms. If you are entering into these Terms on behalf of a campaign, riding association, political party, or other organization, you represent that you have the authority to bind that entity to these Terms.
RidingDesk is a campaign management software-as-a-service (SaaS) platform purpose-built for Canadian elections. The Service provides tools for voter database management, canvassing operations, volunteer coordination, donation tracking, event management, communications, and analytics for federal, provincial, territorial, and municipal campaigns across Canada.
The Service is designed to help Canadian campaigns comply with applicable election laws, including the Canada Elections Act, provincial election acts, and municipal election legislation. However, RidingDesk does not provide legal advice, and it is the Customer’s responsibility to ensure their use of the Service complies with all applicable laws and regulations.
To use the Service, you must create an account by providing accurate and complete information, including your name, email address, campaign or organization name, and associated electoral district(s). You must promptly update your account information if it changes.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must immediately notify RidingDesk at [email protected] if you become aware of any unauthorized use of your account or any security breach.
The account holder is responsible for the actions of all team members, volunteers, and other users granted access to the account. You must ensure that all authorized users understand and comply with these Terms.
You agree to use the Service only for lawful purposes and in compliance with these Terms. You must not:
RidingDesk reserves the right to investigate and take appropriate action against any suspected violations of this Acceptable Use Policy, including suspension or termination of accounts.
The Service is offered under tiered subscription plans as described on our pricing page. Plans are available on a monthly or annual billing cycle. Annual subscriptions are billed in advance for the full term. All prices are quoted in Canadian dollars (CAD) and are exclusive of applicable taxes (GST/HST/PST).
You authorize RidingDesk to charge your designated payment method for all fees associated with your subscription plan. Payments are processed through our PCI DSS-compliant payment processor. You are responsible for ensuring that your payment information is current and accurate.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. For annual subscriptions, we will send a renewal reminder at least 30 days before the renewal date.
Monthly subscriptions are non-refundable. For annual subscriptions cancelled within the first 30 days, we will issue a pro-rated refund for the unused portion of the term. After 30 days, annual subscriptions are non-refundable but will remain active until the end of the paid term.
RidingDesk may adjust subscription pricing with at least 60 days’ written notice. Price changes will take effect at the start of your next billing cycle following the notice period.
You retain all ownership rights in the data you upload, import, create, or generate through the Service (“Customer Data”), including voter databases, canvassing records, donor information, and campaign materials. RidingDesk claims no ownership interest in Customer Data.
You grant RidingDesk a limited, non-exclusive, royalty-free license to access, process, and display Customer Data solely as necessary to provide, maintain, and improve the Service. This license terminates when Customer Data is deleted from our systems.
The Service, including its software, user interface, design, documentation, APIs, and all related intellectual property, is and remains the exclusive property of RidingDesk Technologies Inc. These Terms do not grant you any rights to RidingDesk’s intellectual property except the limited right to use the Service during your active subscription.
RidingDesk may generate anonymized, aggregated statistical data derived from the use of the Service (“Aggregated Data”). Aggregated Data does not identify any individual or Customer and may be used by RidingDesk for product improvement, benchmarking, and research purposes.
RidingDesk targets 99.9% uptime for the Service, measured on a monthly basis, excluding scheduled maintenance windows. Uptime is calculated as: (total minutes in month − minutes of unscheduled downtime) ÷ total minutes in month × 100.
We will provide at least 48 hours’ advance notice for scheduled maintenance via email and in-application notifications. Scheduled maintenance windows will be set during low-usage periods (typically between 2:00 AM and 6:00 AM Eastern Time).
If the Service fails to meet the 99.9% uptime target in any given month, affected Customers on paid plans may request a service credit equal to 5% of their monthly subscription fee for each full hour of unscheduled downtime, up to a maximum of 30% of the monthly fee. Service credit requests must be submitted within 30 days of the downtime event.
The uptime commitment does not apply to downtime caused by: (a) factors outside RidingDesk’s reasonable control, including force majeure events; (b) Customer’s equipment, software, or network connections; (c) third-party services or APIs; or (d) actions taken by RidingDesk in response to a security threat.
To the maximum extent permitted by applicable law:
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, RidingDesk disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
RidingDesk does not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected. We do not warrant that the Service will meet any specific regulatory or legal requirements applicable to your campaign. You acknowledge that it is your responsibility to verify compliance with all applicable election, privacy, and campaign finance laws.
You may terminate your account at any time through your account settings or by contacting us at [email protected]. Termination will take effect at the end of your current billing period.
RidingDesk may suspend or terminate your account immediately if: (a) you breach any material provision of these Terms; (b) you fail to pay fees when due after 15 days’ written notice; (c) we are required to do so by law or a governmental authority; or (d) we reasonably believe your use of the Service poses a security risk or may cause harm to other users or third parties.
Upon termination or expiration of your subscription, you will have 90 days to export your Customer Data through the Service’s built-in data export tools. We support export in standard formats including CSV, JSON, and PDF. After the 90-day period, your Customer Data will be permanently deleted from our production systems. Encrypted backups will be purged within 180 days of termination.
Sections relating to data ownership, limitation of liability, warranties and disclaimers, governing law, dispute resolution, and any other provisions that by their nature should survive termination will survive the termination or expiration of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of competent jurisdiction in the Province of Ontario, and you hereby consent to the personal jurisdiction of such courts.
Before initiating any formal dispute resolution proceeding, you agree to first contact RidingDesk at [email protected] and attempt to resolve the dispute informally for a period of at least 30 days.
If informal resolution fails, either party may submit the dispute to mediation administered by the ADR Institute of Ontario. The mediation shall take place in Waterloo, Ontario (or virtually, by mutual agreement). The costs of mediation shall be shared equally between the parties.
If mediation does not resolve the dispute within 60 days of commencement, either party may pursue the matter through the courts of the Province of Ontario as set out in Section 11.
You agree to indemnify, defend, and hold harmless RidingDesk, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law, including election, privacy, or anti-spam legislation; or (d) any third-party claim that your Customer Data infringes or violates the rights of a third party.
RidingDesk reserves the right to modify these Terms at any time. We will provide at least 30 days’ written notice of material changes via email to the address associated with your account. If you do not agree to the revised Terms, you may terminate your account before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.
These Terms, together with the Privacy Policy and any order forms or subscription agreements, constitute the entire agreement between you and RidingDesk with respect to the Service and supersede all prior or contemporaneous agreements, representations, or understandings.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
The failure of RidingDesk to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
You may not assign or transfer these Terms or your rights hereunder without the prior written consent of RidingDesk. RidingDesk may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.
RidingDesk shall not be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including natural disasters, acts of government, pandemic, Internet or telecommunications failures, cyberattacks, or labour disputes.
These Terms are drafted in English. In the event of a conflict between the English version and any translation, the English version shall prevail. Les présentes conditions sont rédigées en anglais. En cas de conflit entre la version anglaise et toute traduction, la version anglaise prévaudra.
For questions or concerns about these Terms of Service, please contact us: